Delivery Information

Malaysia Delivery Charges


Free Shipping applies to all orders over RM500 within Malaysia. Standard shipping charges is RM15 per order using our standard shipping method (DHL ECommerce).

Singapore Delivery Charges


Free Shipping applies to all orders over RM500 within Singapore. Standard shipping charges is RM45 per order using our standard shipping method (SF EXPRESS).


Delivery Charges (only for International Orders)


All shipping charges will be calculated automatically when your check out based on weight & your shipping country. Below are the rates for your reference:
Estimated time would be up to 14 working days and delay could be subjected to custom clearance.


Country First 0.5kg Every Additional 500 gm

For orders more than RM 1,000
Australia RM130 RM15
Brunei RM50 RM10
Indonesia RM65 RM10
Thailand RM65 RM10
Vietnam RM65 RM10
China Mainland RM75 RM10
Taiwan RM65 RM10
Hong Kong RM65 RM10
Macao RM65 RM10
New Zealand RM150 RM20
United Kingdom RM150 RM20
Dubai RM150 RM20
United States RM150 RM20
Canada RM150 RM20
All Others RM150 RM20


Order Tracking


Tracking numbers will be provided (for local/international orders) via email upon confirmation and processed order.


Delivery Times


Shipping Zones Standard Delivery Times in Business Days (Mon-Fri) *
Peninsula Malaysia Estimated up to 3 business days
Sabah, Sarawak Estimated up to 3 business days
Rest Of The World Estimated up to 14 business days


* Delivery times are determined by number of business days (Monday to Friday) from the day after we ship your order.


Please allow extra time for your order to be processed during public holidays and busy periods. Note that delays may occur as a result of pending payment authorizations.


Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.




All our listings for pre-order products include an expected delivery date. However in some cases, pre-order products may not meet the initial estimated delivery date. Should this case arise, we will change the expected delivery date upon receiving notice from the supplier.


Should you place an order consisting of both a regular and a pre-order product, you will be receiving ONE shipment once all items are available unless specially requested to be delivered seperately.


Import Taxes & Duties


Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination.


Payment of these charges and taxes is the responsibility of the recipient and will not be covered by MUSE. For further details of charges, please contact your local customs office.


In some occasions packages may be delayed due to custom clearance.


Customs & Regulations


Customers should check local postal regulations for restricted items, as MUSE cannot be held liable for any items that are not accepted into the regarding country.