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Free Shipping (Malaysia only)
Free Shipping applies to all orders within Malaysia. Your order will be shipped using our standard shipping method (POS LAJU).
Delivery Charges (only for International Orders)
All shipping charges will be calculated automatically when your check out based on weight & your shipping country. Below are the rates for your reference:
Estimated time would be up to 14 working days and delay could be subjected to custom clearance.
| Country | First 0.5kg | Every Additional 500 gm |
| FREE SHIPPING | SINGAPORE AUSTRALIA BRUNEI US UK PHILIPPINES INDONESIA THAILAND HONGKONG For orders more than RM 500 |
|
| Singapore | RM40 | RM10 |
| Brunei | RM45 | RM5 |
| Indonesia | RM45 | RM5.80 |
| Thailand | RM45 | RM5 |
| Vietnam | RM45 | RM5 |
| Australia | RM96 | RM5 |
| Hong Kong | RM45 | RM5 |
| New Zealand | RM85 | RM15 |
| United Kingdom | RM85 | RM15 |
| Dubai | RM85 | RM15 |
| United States | RM85 | RM15 |
| South Africa | RM65 | RM10 |
| Qatar | RM75 | RM10 |
| Saudi Arabia | RM150 | RM20 |
| Nigeria | RM120 | RM20 |
| Canada | RM120 | RM20 |
| Botswana | RM150 | RM20 |
| All Others | RM150 | RM20 |
Order Tracking
Tracking numbers will be provided (for local/international orders) via email upon confirmation and processed order.
Delivery Times
| Shipping Zones | Standard Delivery Times in Business Days (Mon-Fri) * |
| Peninsula Malaysia | Estimated up to 3 business days |
| Sabah, Sarawak | Estimated up to 3 business days |
| Rest Of The World | Estimated up to 14 business days |
* Delivery times are determined by number of business days (Monday to Friday) from the day after we ship your order.
Please allow extra time for your order to be processed during public holidays and busy periods. Note that delays may occur as a result of pending payment authorizations.
Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.
Pre-orders
All our listings for pre-order products include an expected delivery date. However in some cases, pre-order products may not meet the initial estimated delivery date. Should this case arise, we will change the expected delivery date upon receiving notice from the supplier.
Should you place an order consisting of both a regular and a pre-order product, you will be receiving two separate shipments. The first package will include all your regular products. The second package, which will come at a later date, will include your pre-order product.
Import Taxes & Duties
Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by MUSE. For further details of charges, please contact your local customs office.
In some occasions packages may be delayed due to custom clearance.
Customs & Regulations
Customers should check local postal regulations for restricted items, as MUSE cannot be held liable for any items that are not accepted into the regarding country.