Frequently Asked Questions

How do I make a purchase?

 

To make a purchase, first of all you will need to register yourself as a member. In order to register yourself with us, we will require your details as below:

 

  • Name
  • Address
  • Contact number
  • Email address

 

Upon registered yourself as a member in MUSE, you will be able to start purchasing items on MUSE. To make a purchase, browse our storefront to see what’s new or alternatively you can click on the category, or enter the information into the search box.

 

When you find something you like, click the ‘Add To Cart’ button after selecting the color and/or size where applicable.

 

If at any stage you change your mind, you can delete the item from your cart by entering into the cart and click on the ‘remove’ button.

 

Once you’re ready, follow through to the checkout process.

 

What do I do if I forget my password?

 

If you have forgotten your password, you can use our Password Recovery feature to retrieve it or alternatively, you can contact us at muse-muse.my@hotmail.com and we will be happy to assist you.

 


 

Orders and Shipping

 

Can I make changes to my order?

 

Once an order has been placed and confirmed, it will not be possible to change or cancel your order.

 

How will my order be shipped?

 

For local and international orders, items will be sent using professional courier delivery services unless an express service is requested (extra charges might incur). Please note that orders will be sent through the most suitable courier according to the size, weight and destination.

 

Where does MUSE ship to?

 

We ship to most countries around the globe as we vow to provide you with the best service. For further information, please refer to “Delivery Information” section.

 

Do you ship to PO Box addresses?

 

Yes. Please check that your PO Box rental agreement includes signed-for/registered items. Due to the signed-for nature of deliveries, we recommend that your items be sent to a work or home address in order to avoid any delays in receiving your items.

 

How much will it cost and how long will it take to arrive?

 

For further information, please visit our “Delivery Information” section.

 

How do I track my order?

 

We will issue an email with tracking number enclosed upon completion of order.

 

Will I be charged GST (Government Service Tax) on my order?

 

When purchasing from MUSE, the prices displayed are tax-free. That means that the customer may be liable to pay for duties and taxes upon receipt of the items (only applicable to International Orders).

 

Please be advised that customs charges and/or import duties are determined by the customs office of the regarding destination and where applicable, may be levied once the parcel arrives at the destination country.

 

Payment of these charges and taxes is the responsibility on the recipient and will not be covered by MUSE. For further details of charges, please contact your local customs office.

 


 

Pre-orders

 

Why should I pre-order?

 

Pre-ordering allows you to secure your purchase prior to a product’s expected launch date.

 

Will I be charged right away for pre-ordering a product?

 

Yes. By pre-ordering from MUSE you are acknowledging and agreeing that we can immediately debit your credit card for the full amount of the purchase. You are also agreeing that we can dispatch and deliver your pre-order product at a later date.

 

Can I cancel my order for a pre-order product?

 

All pre-order sales are final and cannot be canceled.

 

When can I expect my pre-order shipment to arrive?

 

All our listings for pre-order products include an expected delivery date. However in some cases, pre-order products may not meet the initial estimated delivery date. Should this case arise, we will change the expected delivery date upon receiving notice from the suppliers.

 

Can my order consist of a pre-order product and a regular product?

 

Yes. In this case, you will be receiving two separate packages. The first package will include all regular product(s) included in the order. The second package will include your pre-order product. For further information, please visit our Delivery Information section.

 


 

Exchanges / Returns

 

How do I exchange an item?

 

If you find any problems with your item(s), please contact us within 5 days of receipt for an exchange. In general, we will only accept items in their original condition with their tags and packaging intact. For a full list of our return policy, please refer to Exchange Policy.

 

Do I have to pay shipping for my return items?

 

In the case of faulty/damaged items, MUSE will be able to cover for the return shipping charges. However we are not liable for the return/exchange fee should customer ordered the incorrect size or item. For more information please refer to ‘Exchange / Returns Policy” or “Free Return Policy” whichever is applicable.

 

How can I check the status on my exchanges?

 

Please refer to Exchange / Return Policy.

 

How long will it take for my exchange to be processed?

 

It will take up to 7 working days for us to process a returns request. If it has been more than 14 working days, please contact us with the details of your exchange request.

 


 

Payment

 

What payment methods do you accept?

 

At present, invoicing will be processed through ipay88 payment service, allowing us to accept most major credit cards from around the world. We do not accept personal checks or money orders.

 

Direct bank transfers are possible too. For local Malaysia orders, you may pay your order to:

 

COMPANY ACCOUNT NAME: MUSE CLOTHING

 

COMPANY ACCOUNT NUMBER: 564454206139, MAYBANK

 

COMPANY REGISTRATION NO. : 002402227-H

 

For international orders, please contact muse-muse.my@hotmail.com for payment notice.

 

Upon transferred, kindly provide us any necessary bank in details to proceed your order. Please note that items will not be shipped until the transaction has been cleared.